According to written correspondence exchanged during the stay, the guest requested assistance in purchasing a camera ND/UV filter on the third night of the visit. The item is a commonly available camera accessory sold widely in Okinawa and Tokyo. The guest stated in writing that the remaining length of the stay made postal delivery or third-party shipping impractical.
The property responded that it could only assist if the guest agreed to cover costs beyond the item price, including staff transportation off the island, staff time, and other incidental expenses. The guest replied that they were willing to pay the full retail price of the item itself but declined to pay internal operational or staffing costs.
Over multiple exchanges, the property reiterated that without agreement on these additional charges it would not proceed. The guest requested escalation and subsequently included legal and operational representatives in the communication. In later written responses, the property confirmed that it would not assign staff to purchase the item and cited the absence of agreement on ancillary costs as the reason for non-execution.
In a final written position, the property stated that it was “more than pleased to assist” in principle but was “not in a position to proceed with the purchase at this time” unless the guest accepted charges beyond the item price. No safety, regulatory, or availability issues related to the item itself were cited in the correspondence.
The total cost of the item referenced in the exchange was described by both parties as a low-value retail purchase. The matter remained unresolved at the property level through the end of the guest’s stay and has since been escalated for corporate review.
This release reflects the documented sequence of events based on written communications exchanged during the stay and is published to record the facts as stated above.
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